Job Description

CUSTOMER RELATIONSHIP MANAGEMENT:

• Taking calls, emails, or verbal inquiries from customers.  Decipher customer needs and cross reference Company inventory or purchasing capability and lead times in order to predictively offer solutions to customers.
• Ensuring that the demands of the customer can and will be met under the agreed upon terms by verifying real time product availability and logistics capacity.
• Monitor and influence any product processing or value-add service, and manage or influence logistics (receiving, tracking, transferring), and recordkeeping through teamwork in order to meet the demanding sales environment.  Complete all documentation including orders, invoices, transfers, etc.
• Ensure fulfillment of orders
• Analyze and monitor costs, source cost-savings solutions, and act upon cost-saving initiatives wherever discovered.

INSIDE SALES SUPPORT:

• Communicate regularly with customers or prospective customers.   Remain in contact with current customers in order to identify opportunities for reorders or new opportunities within current customers.
• Become an appreciated and respected professional in the field and use this credibility to further business opportunities and ultimately sales.
• Maintain records or contacts, visits, other communications etc. so that the Company can track conversion of opportunities to sales.

TRADING FACILITATION SUPPORT:

• Based on inventory availability, influence purchasing and quickly selling material based on opportunity.  Defer to management or other senior positions for execution.
• Based on longer term supply and demand analysis and planning, influence the replenishment of materials.  Make recommendations on inventory levels based on market understanding and customer opportunity data and defer to management for execution